We use cookies. About our cookie policy

IT Service Desk Technician


Essex - Chelmsford
£10.45 per Hour
Temporary
Job Reference
249538/001

Exectec Solutions - Service Desk Technician - 1st Line Support - ASAP Start - Chelmsford - Hourly Rate

Exectec are working with an NHS client who are looking for a new Service Desk Technician. This role will be based in Chelmsford Essex for an initial 3 months. This role is to provide 1st line support for a large NHS office. This client is looking for an immediate start and paying an hourly rate of £10.45 per hour.

Role Responsibility's:

* Receive and action service desk calls from system users throughout the Trust. To ensure that all calls logged to the support service are accurately and clearly entered and updated in the service desk system.
* Deploy, maintain and support IT equipment and peripherals to users throughout the Trust, including software installations, maintenance and updates.
* Diagnose and resolve system or user problems, using remote control software, Windows administration tools or by attending the user's location as appropriate. Create and maintain user accounts, and assign appropriate system rights.
* Undertake testing of IT hardware and software prior to installation/rollout within the Trust.
* To provide 1st line IT support to the Emergency Dispatch operation, ensuring that issues are resolved quickly and efficiently minimising any impact on the Dispatch operation.
* To provide 1st line I.T. support to the Trust for Local Area Network, PC's/Laptop's and all associated peripherals e.g. printers, PDA's, wireless technology, scanners, including the installation of Operating Systems, Microsoft and other software applications.
* Analyse, prioritise and elevate calls to senior staff or 3rd party contractors in accordance with defined IT service desk procedures and policies.
* Organise and prioritise own workload so as to minimise disruption due to interruptions. Plan and manage routine repairs and upgrades and respond to unexpected faults/failures. Ensure all major issues are escalated to the I.T Manager.
* Modify and administer system user and NHSMail accounts for departmental and third party systems in accordance with agreed support procedures.
* Assist in maintaining user access to network resources in accordance with Trust policies and departmental guidance/procedures.

If interested please send an up to date CV to Josh.ward@exectecsolutions.com

1 Stage interviews are taking place immediately.

Apply

*
*
*
*
No file chosen
or import from cloud storage
Your CV must be a .doc .docx .pdf .rtf up to 1MB

In order to provide you with a recruitment service we may share your information with third parties such as employers and reference agencies, as set out in our privacy policy.

Please tick this box if you would also like us to email you information to help you in your job search, for example job news and latest opportunities.

Your CV is being uploaded, please wait...
Apply for Job

Application Complete

Thank you for sending your details. One of our consultants will be in touch shortly.

Browse more jobs

Sorry, there has been an issue processing your job application. Please contact your local branch.